Close the IT Monitoring Gap
Do all your monitoring tools show that everything is green, but your workforce still has complaints? You may have a visibility gap.
The problem is that domain specific monitoring tools are unable to see what your workforce or customers are actually experiencing.
Most monitoring tools only extrapolate or estimate what the end user sees.
Uncover what you’re missing if you are not monitoring end user experience from the point of consumption.
TAKE THE GUIDED DEMO8 Signs You’re Suffering from an IT Monitoring Visibility Gap
1.
Reactive
response to problems, and only when users report them
2.
Too much time
simply validating user complaints of problems
3.
Finger pointing
between teams produces delays in problem resolution
4.
Challenges
in actually solving the problem
5.
Poor reception
of service by internal and external customers
6.
Limited ability
to establish SLAs that are meaningful to the business
7.
Guesswork
on the need for change and its effect on the business
8.
Poor insight
to IT's impact on customer service & workforce productivity
Discover the Business Outcomes of Monitoring End User Experience
How to Put Your Users at the Center of Your Monitoring Strategy
Now you can monitor the end user experience of every app, running on any physical, virtual or mobile devices by:
- Transforming every device into a self-monitoring platform;
- Dynamically monitoring every user interaction; and
- Extending visibility across the broadest range of application technologies, including thick client, web-based, rich Internet, Java, .NET, Android and iOS applications.
Videos & Use Cases
Improve Workforce Productivity and Customer Service
Ensure your mobile workspace and omni-channel initiatives deliver excellent end user experience.
Hold IT Vendors Accountable
Augment IT vendors’ SLAs by monitoring application performance as seen by your end users.
Validate the Impact of Change
Monitor end user experience before and after a change to infrastructure, applications, or devices.
Establish SLAs Based on Business Processes
Monitor users’ experience with applications in the context of a business process, without tagging the code.
Gain Immediate, Actionable Insights
Understanding your true user experience, by holistically monitoring three streams of data –user interactions, device health and performance, plus application performance – you can:
analyze
Analyze the impact of IT on user productivity
resolve
Proactively identify and resolve problems
speed
Speed time to value for IT change
quality
Help ensure a quality digital experience
Resources
Enhance your user experience for Microsoft Office 365
Reduce the risk in Windows 10 migrations
End User Experience Monitoring for Cloud Apps
SteelCentral Aternity Data Sheet
End User Experience Monitoring for Desktop and Application Virtualization
Unified End User Experience and Application Performance Monitoring
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